12/4/2023 0 Comments My vu veterans united![]() And if you don't pay us by the 5th we will report you to the credit bureaus for 60 days late." So even though the home will be sold that date, they're still threatening to report to the credit bureaus. How could there seriously be NO programs to help servicemembers who are forced to PCS and now stuck paying for mortgage and rent?! Then associate we spoke with today said, "Nope, we won't close your account the day you sell your home because we won't get the loan payoff money that day. The associate said "If I had a magic button to fix this for you I would, but we have nothing we can do to help you." He so said "Why didn't you ask for help in July?" He then said "Can't you just get a family member to pay us?" Guess what VU, we tried to reach out to you for help! And we were told several weeks ago we were granted a forbearance to suspend payments! We are closing on selling our Hawaii home on October 5th, so we told the associate that everything would be paid off then. We called again on another day, and they were equally unhelpful. During this call they said "we are sorry our associate told you that, but there's nothing we can do to help you." They then told us a forbearance couldn't be completed until AFTER we closed on our Hawaii home because there wasn't enough time. We called again and explained that due to our required military ordered PCS we were forced to relocate and couldn't pay both rent and mortgage, we explained our home was in escrow to be sold, and we explained we had been told by VU we were in forbearance and payments were suspended. Instead they reported our home 30 days late to the credit bureaus, tanking our credit 100 points. They said the forbearance we taken care of on our account and they would send over paperwork to sign and it would be done. Trusting the VU on that call was our next mistake. Knowing we had a closing date, we called VU again and they said the forbearance was set. In the interim we accepted an offer on our house in Hawaii. Renting our home in Hawaii was not an option since we were going planning to buy at our new duty location. We were assured we could get a short term forbearance and suspend payments until our house sold for up to 6 months, problem solved. ![]() We called Veterans United multiple times explaining the situation and asking for help while we struggled to pay both rent and our mortgage. Unfortunately we took an almost $4,000 a month pay cut when we PCS'ed, and the cost of our mortgage in Hawaii and rent in our new duty station became too much. With a short term rental secured until our home in Hawaii sold, and we could buy a new home at our new duty station, we were still hopeful. When multiple potential buyers of our home couldn't get financing, and the housing market in Hawaii crashed, we were forced to PCS with our home still for sale. Then, after 5 years, we received orders and put our home on the market. We had every intention with buying another home with VU. We bought two homes with VU, and loved the company, they were wonderful. After 5 years of being loyal customers, with a perfect payment history, Veterans United is poised to ruin everything we have built in our adult lives. They are NOT! When unique challenges of military service complicate things, they turn their backs on the very veterans they promise to help. ![]() They claim to be dedicated to the military and veterans. A WARNING TO ALL THE STARRY EYED, IDYLLIC NEW HOMEOWNERS: Veterans United has ruined our lives.
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